Refund policy
Return & Refund Policy
At First Line Fairways, every item is made to order just for you. We take pride in our products and want you to be happy with your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or with an item different from what you ordered, please contact us within 30 days of delivery so we can review the issue and make it right.
To report a problem, please include:
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Your order number
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A brief description of the issue
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Clear photos showing the damage, defect, or incorrect item
Once we review your request, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.
Please do not send any item back to us unless we have provided return instructions.
Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for reasons other than damaged, defective, or incorrectly fulfilled merchandise.
We cannot offer returns or exchanges for:
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Ordering the wrong size or color
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Changing your mind
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Deciding you no longer want the item
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Personal preferences regarding fit, style, or appearance
Please review product descriptions and size charts carefully before placing your order.
Refunds
If your claim is approved, we will notify you of the resolution. Approved refunds will be issued to your original payment method, subject to processing times.
Contact Us
If there is a problem with your order, please contact us through our store's contact page and include your order number and photos of the issue.
Thank you for supporting First Line Fairways. We appreciate your business and look forward to bringing hockey and golf together, on and off the course!
First Line Fairways